Retevis MateTalk L2 Handleiding
Pagina's 2 Walkie talkie
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Continuouslyupdating,currentlyatversion1.0.
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COMMONQUESTIONSABOUTUSINGRETEVISPOCWALKIE-TALKIES
Q1:
FailedtosetovertheairOTAusingthecodingtoolonthepublicnetworkdevice（）
A1:
1.Whetherthecliententerstheover-the-airfrequencywritingstate
2.WhethertheIPaddressintheclient'ssettingsoftwarematchestheIPdisplayedinthedevice's
OTAstatus
Q2:
L2displays'LoginTimeOut'onthelogininterface
A2:
1.Thisisduetopoornetworksignal.MovetoalocationwithbettersignalorconnecttoWi-Fiif
available.
2.Alternatively,theIPaddressmaybeincorrect(here,incorrectIPaddressmeanstheIPaddress
isnottheaddressofourcompany'smanagementplatform,butonecustomizedbytheclient).
3.Theclient'sSIMcardhasnonetworkaccess.Mobiledataneedstobeenabledorthecorrect
APNmustbeentered.
Q3:
Thereareseveralpossiblecausesforthe"AccountWrong"prompt:
A3:
"1.Thecustomer'smanagementaccountdoesnothavethisdevice'saccount
2.Thecustomer'saccountiscorrectbutthepasswordiswrong
3.Thecustomer'soriginalplatformhasthisaccount,buttheIPaddressisswitchedtothenew
versionIP,andthenewserverdoesnothavethisaccount
4.Thecustomerenteredtheaccountincorrectly"
Q4:
“Thedealerpasswordiswrong”
A4:
Thecustomerenteredthewrongdealerpassword.Defaultis:123456.Ifthecustomerchanged
andforgotit,theyneedtoentertheOTAinterfaceandcontacttheproductmaintenance
departmenttoaskthefactorytochangeit.Onlythefactorycanchangeit,wecannot.
Q5:
Thedeviceisoffline(offline)
A5:
1.FirstcheckwhetheraSIMcardisinserted.AfterinsertingtheSIMcard,themobilesignal
strengthand4Giconwillappearintheupperleftcornerofthedevice.
2.IfaSIMcardisinsertedandthereissignalstrengthbutthedeviceisstilloffline,entertheOTA
interfacetocheckiftheIPiswrong,notourEuropean,American,ornewversionserverIP.
3.ThecustomermayhavechangedtheSIMcard,causinganAPNerror,andneedstorewritethe
APN.
Continuouslyupdating,currentlyatversion1.0.
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4.Thecustomermayhaveenteredthewrongaccountandpassword;needstocomparewhether
theinformationintheOTAinterfaceandthemanagementplatformisconsistent.
5.ThecustomermayhavesetthewrongIP;needstosetthecorrectIP.
Q6:
Thecustomer'sdevicecanonlylistenbutcannotspeak
A6:
Checkifthecustomerhasenabledcallprohibition(viewthroughthemanagementplatform)
Q7:
Acustomeraskedhowtointercommunicateiftheyandtheirfriendhavebothpurchasedour
POCradios
A7:
Inthissituation,alldevicesmustbewrittenwiththesamemanagementaccount.Different
accountscannotcommunicate.Thecustomerandfriendscanmigratetothenewplatform,which
supportscross-accountteaming.
Q8:
CanL2makecallsandsendtextmessages
A8:
Yes,butaphoneSIMcardisrequired;IoTSIMcardsdonotworkandcannotbeadvertised.
Q9:
HowtoupdateZello?
A9:
ThecustomercandownloadtheZelloAndroidinstallationpackageAPKfilefromtheZelloofficial
websiteandupdatetheZELLOAPKthroughtheprogrammingsoftware.
Q10:
CanZellouserelays?
A10:
No,Zelloisathird-partysoftwareanddoesnotopenitscommunicationprotocol,sorelayingis
notpossible.
Q11:
Thecustomersetadealerpasswordorthedealerpasswordiswrongwhenprogrammingthe
frequency
A11:
Dealerpassworddefault:123456.Ifitisincorrectorforgotten,thedeviceenterstheover-the-air
(OTA)programmingstate.AskthecustomertoprovideanOTAphotoandsendittous.The
technicianwillcontactthefactorytoresetit.
Product specificaties
| Merk: | Retevis |
| Categorie: | Walkie talkie |
| Model: | MateTalk L2 |
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