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IoSafe Disk array Duo

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ioSafe® Duo Series

Fireproof and Waterproof RAID Storage Device

User Manual

Models

ioSafe Duo

ioSafe Duo Pro

ioSafe Duo Series User Manual2

Table of Contents

1 General Information 3

1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.2 Activate Warranty and Data Recovery Service Protection . . . . . . . . 3

1.3 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.4 ioSafe Duo at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.5 LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.6 Warnings and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Hardware Setup 8

2.1 Drive Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.1.1 Tools and Parts for Drive Installation . . . . . . . . . . . . . . . . . 8

2.1.2 SATA Drive Installation or Removal . . . . . . . . . . . . . . . . . . 8

2.2 Connecting the ioSafe Duo . . . . . . . . . . . . . . . . . . . . . . . . 14

USB Type-C Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

USB Type-C to A Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.3 RAID Conﬁguration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.3.1 Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.3.2 Selecting the RAID Mode . . . . . . . . . . . . . . . . . . . . . . 17

2.4 Connect Additional USB Peripherals . . . . . . . . . . . . . . . . . . . 18

3 Usage with Windows and Mac Operating Systems 19

3.1 Usage with Windows Operating Systems. . . . . . . . . . . . . . . . . 19

3.1.1 Accessing or Disconnecting the ioSafe Duo in Windows . . . . . 19

3.1.2 Formatting the ioSafe Duo . . . . . . . . . . . . . . . . . . . . . 20

3.2 Usage with macOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3.2.1 Accessing or Disconnecting the ioSafe Duo in macOS . . . . . . 22

3.2.1 Formatting the ioSafe Duo . . . . . . . . . . . . . . . . . . . . . 23

3.2.3 Create a Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 Securing the ioSafe Duo 25

5 Hardware Maintenance 26

5.1 Verify RAID Creation in Windows . . . . . . . . . . . . . . . . . . . . . 26

5.2 Replace a Failed Drive in a RAID 1 Array . . . . . . . . . . . . . . . . . 30

5.3 Drive Rotation as Part of a Backup Schedule . . . . . . . . . . . . . . 31

5.4 Replace System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6 Troubleshooting 33

My ioSafe Duo will not show up on my Windows computer and causes it

to make repeating disconnection sounds. . . . . . . . . . . . . . . . . . 33

7 Product Support 37

7.1 Activate Data Recovery Service Protection . . . . . . . . . . . . . . . . 37

7.2 ioSafe No-Hassle Warranty . . . . . . . . . . . . . . . . . . . . . . . . 37

7.3 Data Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 37

7.4 Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Appendix: Technical Speciﬁcations 39

ioSafe Duo Series User Manual 3

1 General Information

1.1 Introduction

Congratulations on the purchase of your ﬁreproof and waterproof ioSafe Duo! The Duo is

ideal for making sure your data is fully protected—from ﬁre, water (ﬂoods and plumbing

breaks, for example), and even hard drive failure. The ioSafe Duo contains two hard drives

that are conﬁgured so that two copies of your work are automatically created.

This User Manual will show you how to properly set up an ioSafe Duo, from installing your

own drives, to customizing your RAID conﬁguration, to using it with Windows and macOS oper-

ating systems. You will also learn how replace a failed drive, the unit’s system fan, and verify

a RAID array using Windows.

1.2 Activate Warranty and Data Recovery Service Protection

Please make sure you register your product to ensure you receive notices of product updates

and are fully protected by our hardware warranty and Data Recovery Service (if applicable).

visiting .iosafe.com/activate

Product specificaties

Merk:	IoSafe
Categorie:	Disk array
Model:	Duo
Kleur van het product:	Zwart
Breedte:	150 mm
Diepte:	292 mm
Hoogte:	230 mm
LED-indicatoren:	Ja
Meegeleverde kabels:	AC,USB Type-A to USB Type-C,USB Type-C
Bevestigingsmogelijkheid voor kabelslot:	Ja
Kabelslot sleuf type:	Kensington
Duurzaamheidscertificaten:	CE
Ondersteunt Windows:	Windows 10,Windows 8.1
Temperatuur bij opslag:	-20 - 60 °C
USB-aansluiting:	Ja
Aantal ventilatoren:	1 ventilator(en)
Intern:	Nee
Aantal poorten USB 3.2 Gen 1 (3.1 Gen 1) Type A:	1
Aantal poorten USB 3.2 Gen 2 (3.1 Gen 2) Type C:	2
Ondersteunt Mac-besturingssysteem:	Ja
Luchtvochtigheid bij opslag:	0 - 100 procent
Naleving van duurzaamheid:	Ja
Type behuizing:	Desktop
Aantal voedingen:	1
Capaciteit voedingsunit (PSU):	60 W
Opslagdrives geïnstalleerd:	Ja
Geïnstalleerde opslag-drive:	HDD
Capaciteit opslag-drive:	8000 GB
Totale geïnstalleerde opslagcapaciteit:	16 TB
Maximaal ondersteunde opslagcapaciteit:	16 TB
Ondersteunt Linux:	Ja
Aantal storage drives geïnstalleerd:	2
Intern koelsysteem:	Ja
Inclusief schroeven:	Ja
Ondersteunde server operating systems:	Windows Server 2012,Windows Server 2019,Windows Server 2016
Apparaatklasse:	Home & Home Office
Soorten RAID:	0,1,JBOD,SPAN
Aantal storage drives ondersteund:	2
AC-ingangsspanning:	100 - 240 V
AC-ingangsfrequentie:	50/60 Hz
Bedrijfstemperatuur (T-T):	5 - 35 °C
Relatieve vochtigheid in bedrijf (V-V):	5 - 95 procent
Aantal adpaters inclusief:	1 stuk(s)
Ventilator diameter:	92 mm
Ondersteunde types opslag-drives:	HDD & SSD
Aantal stroomkabel:	1