Alcatel-Lucent 8018 DeskPhone OmniPCX Office Handleiding

Alcatel-Lucent Kantoortelefoon 8018 DeskPhone OmniPCX Office

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OmniPCX Office

Rich Communication Edition

8018 DeskPhone

User Manual

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8018 DeskPhone

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Introduction

Thank you for choosing our DeskPhone. We hope it will give you entire satisfaction.

This model offers enhanced ergonomical features for more effective communication.

This manual describes the services offered by the 8018 DeskPhone connected to an OmniPCX Office

RCE system.

The labels and icons presented in this document are not contractually binding and may be modified

without prior warning.

8018 DeskPhone

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1 GETTING TO KNOW YOUR TELEPHONE............................................................................................ 6

1.1 8018 DESKPHONE ....................................................................................................................................... 6

1.2 DESCRIPTION OF THE CONNECTORS .................................................................................................................. 6

1.3 WELCOME SCREENS...................................................................................................................................... 7

1.4 NAVIGATION .............................................................................................................................................. 7

1.5 CHANGING OR UPDATING THE PHONE LABEL ....................................................................................................... 8

1.6 STATUS ICONS / CALL ICONS ........................................................................................................................... 8

1.7 FEATURES KEYS ........................................................................................................................................... 9

1.8 PREPROGRAMMED KEYS ................................................................................................................................ 9

1.9 ALPHABETIC KEYBOARD ................................................................................................................................. 9

1.10 CALL MANAGEMENT SCREEN ....................................................................................................................... 10

2 USING YOUR TELEPHONE ................................................................................................................. 11

2.1 MESSAGING PORTAL .................................................................................................................................. 11

2.2 CONSULTING THE CALL LOG .......................................................................................................................... 12

2.3 MAKING A CALL ........................................................................................................................................ 13

2.4 RECEIVING A CALL ...................................................................................................................................... 14

2.5 USING THE TELEPHONE IN 'HANDS FREE' MODE ................................................................................................. 14

2.6 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED)-LOUDSPEAKER. ...................................... 14

2.7 CALLING A CONTACT USING THE SEARCH BY NAME FEATURE .................................................................................. 15

2.8 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS .............................................................................................. 15

2.9 FILTERING CALLS USING THE VOICE MAILBOX ..................................................................................................... 16

2.10 REDIALING ............................................................................................................................................. 16

2.11 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY ....................................................................... 16

2.12 CANCELLING AN AUTOMATIC CALLBACK ......................................................................................................... 16

2.13 RECEIVING INTERCOM CALLS ....................................................................................................................... 17

2.14 SENDING DTMF SIGNALS .......................................................................................................................... 17

2.15 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU ............................................................................................ 17

2.16 SENDING AN INSTANT MESSAGE TO A CONTACT ............................................................................................... 18

2.17 ANSWERING WITH AN INSTANT MESSAGE ...................................................................................................... 19

2.18 CONSULTING INSTANT MESSAGES................................................................................................................. 20

3 DURING A CONVERSATION ............................................................................................................... 21

3.1 MAKING A SECOND CALL DURING A CONVERSATION ........................................................................................... 21

3.2 ANSWERING A SECOND CALL DURING A CONVERSATION ...................................................................................... 22

3.3 SWITCHING BETWEEN CALLS (BROKER CALL) ..................................................................................................... 22

3.4 TRANSFERRING A CALL ................................................................................................................................ 22

3.5 TRANSFER A CALL TO A VOICE MAIL ................................................................................................................ 23

3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) ............................................... 23

3.7 PLACING A CALL ON HOLD (HOLD) .................................................................................................................. 23

3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) ................................................................................................ 24

3.9 INTRUSION INTO AN INTERNAL CONVERSATION ................................................................................................. 24

3.10 STORE A NUMBER .................................................................................................................................... 24

3.11 ADJUST AUDIO VOLUME ............................................................................................................................ 24